Home » Pretending not to understand, laughing and hanging up phone (October 2008)

Pretending not to understand, laughing and hanging up phone (October 2008)

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Last updated 1st June 2019.

A person with cerebral palsy was trying to take out a subscription to a sports channel.

The caller said that the person who took his call kept saying ‘What?’ and ‘Sorry?’ although they could understand him, then started to laugh at him and hung up.

After the sports station was contacted, managers listened to the recorded call and took disciplinary action against the call handler.

As well as giving an apology, the station offered the caller free subscription to the channel for a year.

From the Manchester Evening News 6/10/08: ‘Fan gets apology from Setanta’ (external link))

My comment

This is likely to be harassment and direct discrimination under the Equality Act 2010.

It also illustrates the value of putting in a complaint.