Laughed at in coffee shop (Sept 2019)

A woman who stammers says that a staff member at a Costa in Wakefield laughed twice as she stammered when ordering a tea. She says that ordering a tea with lactose-free milk, she got stuck on “lac” and the staff member did a little laugh to herself. When the customer went to speak again, she … Read moreLaughed at in coffee shop (Sept 2019)

Natwest advert withdrawn

A BSA member showed that complaining can make a difference when he tweeted about an insensitive advert. A NatWest advert read: ‘Making sure your start-up doesn’t stutter’. A British Stammering Association member put on it on Twitter tagging @NatWest_Help. The tweet invited feedback from people who stammer, which was negative. Natwest responded: ‘Following your feedback … Read moreNatwest advert withdrawn

Bus driver laughs at passenger’s stammer (March 2017)

A bus company in Staffordshire apologised to a customer after one of its drivers laughed at her as she tried to buy a ticket. She said the driver put his head down and started smirking and laughing at her. She said to him, ‘Do you think it’s funny to laugh at people with disabilities?’, and … Read moreBus driver laughs at passenger’s stammer (March 2017)

Coffee shop mocks stammer on customer’s cup (January 2017)

Starbucks asks a customer’s name when he or she orders a drink, and writes it on the cup. In this particular case, when the customer stammered on his name the barista allegedly wrote RRR…ichard on the cup. The customer found this extremely offensive and humiliating. He complained on the Starbucks Facebook page. The barista was … Read moreCoffee shop mocks stammer on customer’s cup (January 2017)

Pretending not to understand, laughing and hanging up phone (October 2008)

A person with cerebral palsy was trying to take out a subscription to a sports channel. The caller said that the person who took his call kept saying ‘What?’ and ‘Sorry?’ although they could understand him, then started to laugh at him and hung up. After the sports station was contacted, managers listened to the … Read morePretending not to understand, laughing and hanging up phone (October 2008)

Disability Conciliation Service case on speech impairment

Example of a case settled by the Disability Conciliation Service (no longer in existence): “A man with a severe speech impediment was refused service at a local pub and subjected to derogatory and insulting remarks by a member of the bar staff, who alleged he was drunk. A meeting between the two parties was set … Read moreDisability Conciliation Service case on speech impairment