Laughed at in coffee shop (Sept 2019)

A woman who stammers says that a staff member at a Costa in Wakefield laughed twice as she stammered when ordering a tea. She says that ordering a tea with lactose-free milk, she got stuck on “lac” and the staff member did a little laugh to herself. When the customer went to speak again, she … Read moreLaughed at in coffee shop (Sept 2019)

Natwest advert withdrawn

A BSA member showed that complaining can make a difference when he tweeted about an insensitive advert. A NatWest advert read: ‘Making sure your start-up doesn’t stutter’. A British Stammering Association member put on it on Twitter tagging @NatWest_Help. The tweet invited feedback from people who stammer, which was negative. Natwest responded: ‘Following your feedback … Read moreNatwest advert withdrawn

Bus driver laughs at passenger’s stammer (March 2017)

A bus company in Staffordshire apologised to a customer after one of its drivers laughed at her as she tried to buy a ticket. She said the driver put his head down and started smirking and laughing at her. She said to him, ‘Do you think it’s funny to laugh at people with disabilities?’, and … Read moreBus driver laughs at passenger’s stammer (March 2017)

Coffee shop mocks stammer on customer’s cup (January 2017)

Starbucks asks a customer’s name when he or she orders a drink, and writes it on the cup. In this particular case, when the customer stammered on his name the barista allegedly wrote RRR…ichard on the cup. The customer found this extremely offensive and humiliating. He complained on the Starbucks Facebook page. The barista was … Read moreCoffee shop mocks stammer on customer’s cup (January 2017)

Extended probationary period

A policeman’s two-year probationary period is reported to have been extended after he repeatedly failed passing-out exams because of difficulty talking. The Sun newspaper reported that a policeman with a severe speech impediment was still on probation after five years. Normally a policeman would have a two year probationary period before qualifying as a constable. … Read moreExtended probationary period

Pretending not to understand, laughing and hanging up phone (October 2008)

A person with cerebral palsy was trying to take out a subscription to a sports channel. The caller said that the person who took his call kept saying ‘What?’ and ‘Sorry?’ although they could understand him, then started to laugh at him and hung up. After the sports station was contacted, managers listened to the … Read morePretending not to understand, laughing and hanging up phone (October 2008)

Case study: open plan office and anxiety

An employer agreed to move a person who stammers to his own small office, in the light of social anxiety in an open plan office. A person with a severe stammer worked in an open plan office which was reasonably noisy and where social interaction was frequent. He found, over time, that working in this … Read moreCase study: open plan office and anxiety