STAMMA (British Stammering Association) is urging changes in GP appointment booking systems nationwide.
A survey by STAMMA showed that phone-only systems and lack of staff training caused people who stammer to face physical and mental distress, delayed appointments, and late diagnoses. More: GP bookings: change is needed (stamma.org), 8 August 2023.
STAMMA proposes GPs offering an optional alternative to the telephone for booking appointments, training receptionists on talking with disfluent callers, and opt-in patient record flags for people who stammer so the system automatically tells a receptionist that the caller stammers.
STAMMA is also inviting more people who stammer to share with it their stories, good or bad, of booking GP appointments.
STAMMA news release: STAMMA recommends changes in GP appointment booking systems (mynewsdesk.com).